Last updated: 4 June 2026

EWI Home Services Limited respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request a quotation, submit a lead form, or use our property management, property maintenance, or property assistance services.

1. Who We Are

The data controller is:

EWI Home Services Limited
VAT Registration Number: MT 2585-0130

Registered Address:

Ewi Home Services Ltd

144, St. Michael's Court, Flat 1,

Annabelle Preca Street,

Lija LJA1917

Website: https://www.ewihomeservices.com/
Email: info@ewihomeservices.com
Phone: +356 7922 1982

For any privacy-related request, you may contact us by email at info@ewihomeservices.com.

2. Personal Data We Collect

We may collect and process the following types of personal data:

Information you provide directly

This may include:

• Name and surname

• Email address

• Phone number

• Property address or location

• Details about your property

• Details about the service you require

• Messages, enquiries, quotation requests, or appointment requests

• Information submitted through our website contact forms or Google lead form ads

• Communication history with us

Information related to property management services

When we provide property management, rental assistance, or maintenance coordination, we may process information such as:

• Landlord, owner, tenant, or guest contact details

• Check-in and check-out details

• Maintenance requests

• Property access instructions, where required

• Billing, payment, invoice, or service records

• Contractor, supplier, or service provider details

• Communication records relating to the management or maintenance of the property

Website and technical information

When you visit our website, certain technical data may be collected automatically, such as:

• IP address

• Browser type and version

• Device type

• Pages visited

• Date and time of visit

• Website usage information

• Cookie and tracking preferences

3. How We Collect Personal Data

We may collect personal data when you:

• Contact us by phone, email, website form, or social media

• Submit a lead form through Google Ads or another advertising platform

• Request a quote or service

• Ask us to manage, maintain, or assist with a property

• Communicate with us as a property owner, tenant, guest, contractor, or supplier

• Visit or interact with our website

• Engage with our online advertising or social media pages

4. Why We Use Your Personal Data

We process personal data for the following purposes:

• To respond to enquiries

• To provide quotations

• To schedule appointments or site visits

• To provide property management, maintenance, and assistance services

• To communicate with property owners, tenants, guests, contractors, and suppliers

• To coordinate maintenance works and property-related services

• To manage billing, payments, invoices, and records

• To keep necessary records for service, administrative, legal, or accounting purposes

• To improve our website, services, and customer experience

• To run advertising campaigns and measure campaign performance

• To send marketing communications where permitted by law

• To comply with legal obligations

• To protect our rights, property, business, clients, and users

5. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

Legitimate interests

We may process personal data for our legitimate business interests, including responding to enquiries, managing client relationships, keeping business records, improving our services, preventing misuse, and promoting our services, provided that these interests are not overridden by your rights and freedoms.

Consent

We may rely on consent where required, for example for certain marketing activities, non-essential cookies, tracking technologies, or optional communications. You may withdraw consent at any time.

Legal obligation

We may process personal data when required to comply with applicable laws, tax obligations, accounting requirements, legal claims, or regulatory duties.

6. Google Lead Forms and Advertising

If you submit your details through a Google lead form or another advertising platform, we may receive the information you provide, such as your name, email address, phone number, and service request.

We use this information to contact you about your enquiry, provide information about our services, prepare a quotation, or follow up on your request.

Your use of Google services may also be subject to Google’s own privacy terms and settings.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Make the website function correctly

• Remember preferences

• Understand how visitors use the website

• Improve website performance

• Measure advertising results

• Support remarketing or online advertising, where enabled

Some cookies are necessary for the website to work. Non-essential cookies, such as analytics or marketing cookies, should only be used where legally permitted and, where required, after you have given consent.

You can manage or disable cookies through your browser settings. Where a cookie banner or consent tool is available, you may also adjust your choices through that tool.

8. Who We Share Personal Data With

We may share personal data only where necessary and appropriate, including with:

• Employees or authorised representatives of EWI Home Services Limited

• Contractors, tradespeople, cleaners, maintenance workers, or service providers required to deliver the requested service

• Property owners, tenants, guests, or agents where needed for property management purposes

• Website hosting, email, IT, CRM, analytics, and advertising service providers

• Accounting, legal, insurance, or professional advisers

• Payment, billing, and administrative service providers

• Public authorities, regulators, or law enforcement bodies where required by law

We do not sell personal data.

9. International Transfers

Some of our service providers, such as website, analytics, advertising, email, or cloud service providers, may process data outside Malta or the European Economic Area.

Where personal data is transferred outside the European Economic Area, we take steps to ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

10. How Long We Keep Personal Data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

As a general guide:

• Enquiries and quotation requests may be kept for up to 24 months after the last communication.

• Client, service, job, property management, billing, and invoice records may be kept for up to 6 years, or longer where required by law.

• Marketing data may be kept until you withdraw consent, object, unsubscribe, or after a reasonable period of inactivity.

• Website analytics data may be kept according to the retention settings of the analytics tools used.

• Legal, dispute, or insurance-related records may be kept for as long as necessary to establish, exercise, or defend legal claims.

11. How We Protect Personal Data

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include restricted access, secure systems, password protection, confidentiality obligations, and limiting access to personal data only to those who need it for legitimate business purposes.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your Data Protection Rights

Under applicable data protection law, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data

• Request restriction of processing

• Object to processing based on legitimate interests or direct marketing

• Request data portability

• Withdraw consent at any time where processing is based on consent

• Lodge a complaint with a supervisory authority

To exercise your rights, please contact us at info@ewihomeservices.com.

We may ask you to verify your identity before responding to your request.

13. Complaints

If you believe that your personal data has not been handled correctly, you may contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the Maltese data protection authority:

Office of the Information and Data Protection Commissioner
Website: https://idpc.org.mt/

14. Links to Other Websites

Our website may contain links to third-party websites, platforms, or social media pages. We are not responsible for the privacy practices, content, or policies of third-party websites. You should read their privacy policies before providing personal data.

15. Children’s Privacy

Our services are not directed at children. We do not knowingly collect personal data from children for marketing or enquiry purposes. If you believe that a child has provided us with personal data, please contact us so that we can take appropriate action.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business operations.

The latest version will be published on this website with the updated date shown at the top of the policy.

17. Contact Us

For any questions about this Privacy Policy or how we handle personal data, please contact:

EWI Home Services Limited
Email: info@ewihomeservices.com
Phone: +356 7922 1982